Senior Employee Service Success Manager — ITSM/ESM

Zendesk is seeking an Employee Service Senior Success Specialist in the United Kingdom. This strategic role involves driving the adoption of Employee Service solutions and optimizing workflows for clients to enhance employee experiences.

With a strong emphasis on ITSM and internal service delivery, the candidate will guide customers on best practices and engage across service leaders to help realize measurable results.

Relevant experience in Customer Success or HR Service Delivery is essential, along with excellent advisory and communication skills.

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