Maintenance Manager

We are looking for an experienced and proactive Maintenance Manager to lead the day-to-day running of the Maintenance department within our luxury hotel. This is a key operational leadership role, responsible for ensuring the hotel’s facilities, plant, and infrastructure are maintained to the highest standards, supporting exceptional guest satisfaction at all times. Reporting directly to the Property Manager, you will oversee preventative maintenance, compliance, refurbishment projects, energy efficiency, and the leadership and development of the engineering team.

Responsibilities

• Managing the day-to-day operation of the Maintenance department, ensuring high standards across all areas.
• Setting and communicating quality standards through SOPs, training, and service journeys.
• Leading and developing the engineering team, including rotas, appraisals, and training.
• Ensuring compliance with all statutory testing and Health & Safety legislation.
• Overseeing preventative maintenance programmes to minimise downtime and replacement costs.
• Managing response times to maintenance issues to ensure guest satisfaction.
• Acting as the main liaison with external contractors and technical service providers.
• Overseeing refurbishment projects across bedrooms, public areas, and plant rooms.
• Monitoring utility consumption and implementing energy‑saving initiatives.
• Managing departmental budgets, forecasts, and cost control.
• Ensuring effective stock, spares, and equipment control.
• Conducting regular inspections of the building, plant, and workshop areas.
• Supporting emergency call‑outs and rotating executive shifts as required.
• Maintaining immaculate workshop and plant areas at all times.

Qualifications

• Previous experience as a Maintenance Manager or Senior Engineer within a hotel or similar environment.
• Strong technical knowledge of building services, mechanical and electrical systems.
• In‑depth understanding of statutory compliance and Health & Safety legislation.
• Proven leadership and people management skills.
• Excellent organisational and problem‑solving abilities.
• Experience managing budgets, contractors, and refurbishment projects.
• Strong communication skills and a hands‑on, proactive approach.
• Flexibility to support emergency call‑outs and operational demands.

Benefits

• £45,000 OTE, plus other perks and benefits!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home‑grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.
• Complimentary quality uniform and dry‑cleaning services.
• Vibrant hotel recognition events and hotel‑based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Cross‑departmental training available within your property, because we know you’re a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva, and South Africa!

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