WH Bence is looking for a Service and Transport Administrator to join the team!
Location: Yate, Bristol, BS37 5NGSalary: £28,000-£30,000 per annum (dependent on experience)Hours: Monday-Friday, 8:00-17:00 (1 hour lunch break)Job Type: Full Time, Permanent
About Us: WH Bence has been in business for over 30 years as specialist coachbuilders. Contracts include the manufacture and conversion of vehicles for the emergency services, command & control vehicles, hospitality trailers, racing trailers and mobile medical units. Bence also provides full after sales back-up and servicing throughout the UK and Ireland.
Service and Transport Administrator – The Role
WH Bence is seeking an experienced and motivated Service & Transport Administrator to join our busy Service & Transport Department. We build and maintain a fleet of over 250 specialist emergency service and medical vehicles, and our team plays a vital role in ensuring these vehicles remain operational and ready for service.
This is an excellent opportunity for a proactive, organised individual who thrives in a fast paced environment and enjoys working as part of a dedicated team.
Key Responsibilities
- Handling incoming calls from customers and suppliers
- Managing incoming service tickets and assisting with work allocation for service engineers
- Monitoring and responding to incoming emails
- Processing drivers’ paperwork following deliveries and collections
- Updating the CRM system and customer files
- Consumable Order Management
- Maintaining internal spreadsheets for planning and invoicing
- Providing proactive customer communication by telephone
- General administrative support to the Service & Transport Department
You
- Experience in a similar administrative or scheduling role
- Confidence and professionalism when speaking with customers
- Strong working knowledge of Microsoft Office
- Excellent communication and organisational skills
- The ability to problem solve and manage multiple tasks effectively
Benefits
- Competitive salary
- Pension contributions
- Training programmes available
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