About the Role
The Central Appointments team at Ilkeston Community Hospital have an exciting opportunity to appoint an enthusiastic, organised and flexible individual into a Co‑Ordinator role within our specialist team. This team coordinates patients’ outpatient appointments for multi‑speciality clinics across five community sites. Here you will work as part of an established team who strive to ensure that patients receive the best possible care.
Responsibilities
Responsibilities of this role cover a wide range of administration and clerical duties including waiting list management, appointment scheduling, RTT pathways and answering telephone queries. A flexible approach to workload is required.
Qualifications and Skills
Applicants must be confident communicators with the ability to liaise with clinicians, clinical staff and patients. Essential qualities include strong organisational and time‑management skills, the ability to multi‑task and work under pressure, and a flexible approach to meet service needs. Knowledge of the 18‑week referral to treatment policy and standards would also be advantageous. Applicants must demonstrate the ability to work as part of a team and also with minimal supervision. Full training will be given to the right candidate on all hospital‑based IT systems along with a structured induction.
Benefits
- Development opportunities, including both professional and leadership development.
- On‑going support through every step of the way from recruitment to when you join our team and beyond.
- A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
Key Facts about our Trust
- We see an average of 4,810 OP appointments per day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2,077 per week.
- An average of 1,115 patients are seen in A&E across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
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