Lead, Customer Service – Regulated FinTech

Jaja Finance in Manchester is seeking a Customer Service Team Lead responsible for leading and motivating a high-performing team in a regulated financial services environment. You will ensure the delivery of exceptional service in line with FCA standards under Consumer Duty.

The ideal candidate has extensive experience in performance coaching, managing vulnerable interactions, and is skilled in data analysis and stakeholder communication.

Benefits include a competitive salary, annual bonus potential, and generous leave policies.

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