Customer Help Desk Lead & Technical Support

JLA Limited in Ripponden seeks a customer-focused individual for their Customer Help Desk team. This role involves managing customer queries, providing technical support, and deputizing for the Team Leader. The ideal candidate will demonstrate strong experience in customer service, organizational skills, and the ability to work in a fast-paced environment.

Key responsibilities include coaching team members, liaising with internal departments, and achieving KPIs while maintaining exceptional customer satisfaction. A drive for process improvement and creating supportive networks internally is essential.

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