Ambulance Care Assistant (Relief) – West Essex
Job summary
We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centres and other similar facilities.
If you have experience of caring for people with proven customer care and communication skills with the public, we would like to hear from you!
You will need to be flexible, adaptable, at times discreet, and have a good sense of humour and local knowledge of the area you are applying to work in.
Please ensure that your application relates to the essential criteria in the person specification.
Applications for this vacancy will be to work across West Essex (Epping area).
Every day is different as an ACA and you could really make a difference to our patients.
Please note: Individuals who have recently applied for this position and been unsuccessful should not reapply – thank you.
Main duties of the job
The role of the Ambulance Care Assistant involves the transportation of non‑urgent patients to and from health/social care premises and private residences. This is a responsible role that requires a professional and caring attitude, as well as teamwork.
You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types.
You need a full UK manual car driving licence, with one year of driving experience. A maximum of three penalty points will be considered for a minor motoring offence only.
Your role with EEAST PTS would start with a three‑week paid training course (Monday‑Friday) in Welwyn Garden City. The training includes clinical training to be a “First Person on Scene” and patient transport driver training, and a full uniform is provided.
You MUST be able to commit to undertaking and successfully passing the training course as outlined above.
About us
You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone’s throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24‑hour, 365 days a year urgent care to those in need of emergency and non‑emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under‑represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning and other interests. We therefore welcome flexible working requests.
Job description
Job responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification.
Please note, should you be successful in your application, you will be required to undergo pre‑employment checks, prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 – Read the advert, Job Description and Person Specification. Step 2 – Complete the Supporting Statement – indicate how you meet each of the criteria contained within the Person Specification. Step 3 – Complete the online application and upload your statement. CVs are not accepted.
Person Specification
Qualifications
Essential
- Full car driving licence (max six penalty points on licence or clean if licence is obtained within two years of application).
Desirable
- Maths and English GCSE grade C or above or equivalent.
- C1 category licence.
Experience
Essential
- Experience of dealing with people, demonstrating sound customer care skills.
- Experience of working in a fast‑paced environment and ability to remain calm and professional.
- Experience of working to deadlines and in timeframes.
Skills & Knowledge
Essential
- Awareness of Safeguarding Policy and Procedures.
Desirable
- Knowledge of Patient Transport Services.
- IT literate.
- Previous work in a caring profession.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Employer name
East of England Ambulance Service
Address
West Essex – Epping
St. Margarets Hospital, Hawthorne Lodge, The Plain
Epping
CM16 6TN
United Kingdom
Employer’s website
https://www.eastamb.nhs.uk
£25,760 to £27,476 a year per annum (+5% Fringe & Unsocial hours)
Contract
Permanent
Working pattern
Full‑time
Reference number
247-PTS-ACAWE-0426-B
Job locations
St. Margarets Hospital, Hawthorne Lodge, The Plain
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