Lead Dental Receptionist/Patient Administrator – Barrow Dental Clinic
NHS AfC: Band 3
Main area: Dental Receptionist Grade NHS AfC: Band 3. Contract: Permanent. Hours: Part time – 30 hours per week (4 days per week).
Site: Barrow Dental Centre, Town Barrow in Furness. Salary: £25,760 – £27,476 per annum (pro rata). Closing 26/06/2026 23:59.
Job Overview
Ensure the dental reception team operates efficiently and effectively. Manage a team of receptionists across the Furness and South Lakes area, perform routine reception duties within Special Care and Community Dental Services, and support administrative arrangements for patients referred to the Dental Service.
Collect, collate and present information required by Senior Management and Commissioners to monitor service demand, provision and waiting list times. Duties will be based at Barrow Dental Centre and include travel to other Dental Service outlets within the county.
Main Duties
- Provide routine and specialist dental care support, including special care dentistry, conscious sedation, cognitive behaviour therapy, general dental care under anaesthesia, and out‑of‑hours emergency dental access.
- Support oral health promotion and prevention programmes, and participate in national dental epidemiological surveys and screening programmes.
- Assist and complement the current dental team.
Required & Desirable Criteria
Qualifications
- Literacy and numeracy skills to GCSE level or equivalent.
- NVQ 3 in business administration or equivalent experience.
- CLAIT certificate or equivalent (including Word & Excel).
Knowledge & Experience
- Experience using Microsoft packages, particularly WORD and Excel.
- Experience in a customer‑facing role.
- Knowledge of Data Protection Act and patient confidentiality.
- Knowledge of Information Governance.
- Knowledge of administrative procedures and systems.
- Patient appointment management system: Dentally.
- Knowledge of the Special Care & Community Dental Service Pathway and Criteria.
- Knowledge of local protocol for accessing emergency care via NHS 111 and FCMS triage system.
Skills and Aptitudes
- Good communication skills, written and verbal, demonstrating empathy and compassion.
- Patient‑centred approach to service delivery.
- Understanding and applying confidentiality principles.
- Good organisation skills and ability to multitask.
- Professional handling of enquiries from staff, patients and visitors.
- Ability to work independently and as part of a wider team.
- Prioritise workload, meet tight deadlines and work accurately under pressure.
- Problem‑solving ability.
- Deliver high‑quality service and maintain high standards.
- Judgement in managing telephone enquiries efficiently and effectively.
- Identify urgent issues and handle appropriately.
- Leadership of a team.
- Knowledge of local Dental and NHS services.
- Customer care service training.
- Recording meeting minutes.
Personal Circumstances
- Flexible and able to adapt to change.
- Ability to travel to other dental sites in Cumbria.
Other Requirements
- Well‑developed interpersonal skills.
- Confidence in dealing with people at all levels.
- Demonstrate understanding of equality and diversity.
- Mature, open and flexible approach to work.
- Demonstrates care and compassion.
- Good organisational skills.
- Work effectively and flexibly as part of a team to meet service needs.
- Demonstrate reliability, motivation and commitment.
- Respond to conflicting demands and multiple tasks concurrently.
- Able to travel cross‑county when required.
Benefits
- 27‑day holiday scheme, rising to 33 days after 10 years.
- NHS discounts.
- Salary sacrifice schemes including lease cars and Cycle to Work.
- Vivup, a free, confidential counselling and information service.
- Relocation assistance may be available for successful applicants moving to the region.
Legal Requirements
Disclosure and Barring Service (DBS) – This post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. The cost of the DBS will be met by the successful candidate(s) through salary deduction.
Certificate of Sponsorship – Applicants requiring a Health and Care Visa or a Skilled Worker Visa must meet UKVI salary thresholds and occupation criteria. Eligibility must be confirmed before applying.
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