Operations Support Team Manager-1

Salary: £34,000 – £42,000 per year

Position: Operations Support Team Manager – permanent, full time (working from either Blandford or our Exeter Office).

About the role: Through inspirational and visible leadership, you will lead the Operational Support Team and own all aspects of support required for the area of the business including scheduling, administration and compliance coordination. You will coordinate all customer appointments for planned, responsive and compliance activities through to completion, ensuring regulatory obligations are met and customer experience is optimised.

Key Responsibilities

• Manage the Operations Support Team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvement.
• Establish and maintain effectiveness by developing working relationships with all stakeholders, whilst observing SNG’s policies, procedures, and ways of working.
• Ensure compliance processes and procedures are being followed accurately and ensuring a high level of understanding throughout the teams.
• Work collaboratively with senior leaders and their teams.
• Ensure compliance and consistency in delivery to support budget delivery and appropriate monitoring of expenditure and compliance support.
• Manage performance against agreed performance targets to ensure the best outcome for our customers.
• Promote a positive collaborative culture of building safety and compliance.
• Take personal responsibility for escalating any concerns to the Building Safety & Compliance team for consideration and/or investigation.

Requirements

• Excellent communication and interpersonal skills.
• Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance.
• Stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes.
• Ability to inspire, support and develop others to optimise their performance.
• Significant experience of operating within a large fast‑paced service environment handling a blended operation of both planned, reactive and compliance service demand.
• Knowledge and application of customer management systems.
• Evidence of excellent customer service achievements in a complex delivery environment.
• Ability to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work.

Benefits

• 25 days holiday + bank holidays (with an extra day each year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• 3 additional well‑being days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and life cover at 4× salary.
• Enhanced maternity/paternity/adoption pay options for private medical insurance, dental insurance and critical illness cover.
• Well‑being discounts, including gym memberships and access to a 24/7 virtual GP service.

We are committed to our Equality, Diversity and Inclusion strategy and believe you can truly be yourself at SNG.

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