About the role
As a Customer Services Officer within the Housing Agency, you’ll provide vital administrative support to the housing team, respond to tenants’ enquiries, process applications, assess eligibility, and help customers access housing schemes and services. This is a customer-focused role, offering the opportunity to build strong relationships while providing advice, guidance, and practical support. Working with sensitive personal and financial information, you’ll ensure customers receive a professional, efficient and supportive experience.
Working in a fast-paced and dynamic environment, your planning and organisational skills will help you manage a varied workload, while your confidence in dealing with difficult conversations, both in person and over the phone, will be key to delivering a high standard of service.
Apply now and be part of a team dedicated to delivering high-quality housing services that improve people’s lives!
A workplace that invests in you
- A competitive salary that increases each 12 months until you reach the salary maximum.
- A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
- A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
- Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
- Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
- Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
- Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
- Ability to apply for an unpaid career break after 3 years’ service.
- Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
- Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.
Things to note
Please note a relocation package is not available for this role.
The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion.
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