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Customer Engagement & Scrutiny Co‑ordinator
Ashington
Salary: £25,974 per annum
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 5 pm on Wednesday 24 June 2026
If you’re passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co‑ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.
Role Benefits
- 28 days annual leave (plus bank holidays) for full‑time employees; pro‑rata for part‑time employees.
- Working from home up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back – over £1,000 each year – towards essential healthcare such as dental, optical, physio and more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 × salary.
This Role Will Involve
About the Customer Engagement & Scrutiny Co‑ordinator role:
- Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including: Tenant Voice Panel meetings; Focus groups, surveys, and consultation sessions; Community‑based engagement events and drop‑ins.
- Supporting facilitation and tenant participation for both in person and virtual engagement sessions.
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