Customer Engagement and Scrutiny Coordinator

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Customer Engagement & Scrutiny Co‑ordinator

Ashington

Salary: £25,974 per annum

Hours: 37 per week, Monday to Friday

Contract: Permanent

Closing Date: 5 pm on Wednesday 24 June 2026

If you’re passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co‑ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.

Role Benefits

• 28 days annual leave (plus bank holidays) for full‑time employees; pro‑rata for part‑time employees.
• Working from home up to 2 days per week.
• Health cash plan membership so you can save money by claiming cash back – over £1,000 each year – towards essential healthcare such as dental, optical, physio and more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 × salary.

This Role Will Involve

About the Customer Engagement & Scrutiny Co‑ordinator role:

• Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including: Tenant Voice Panel meetings; Focus groups, surveys, and consultation sessions; Community‑based engagement events and drop‑ins.
• Supporting facilitation and tenant participation for both in person and virtual engagement sessions.

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