ICT Service Delivery Assistant

Job Role

We are looking to recruit an enthusiastic Junior ICT Service Delivery Officer to join our ICT Technical Coordination team.

Responsibilities

• Support ICT systems including PCs, laptops, iPads, Chromebooks and other ICT equipment as needed.
• Provide good customer service skills and act as the first line of support for council users.
• Support staff and pupils within Ceredigion and Powys schools with their ICT issues.
• Apply logical and creative skills to support and develop the service.
• Be polite, approachable and have a can‑do attitude.

Location

You will be expected to work predominantly at Canolfan Rheidol, Aberystwyth, or Penmorfa, Aberaeron, while also undertaking some duties at other locations as needed.

Communication Requirements

The ability to communicate effectively in Welsh and English is essential.

Qualifications and Experience

Previous experience of ICT support and a good understanding of IT systems and hardware.

Benefits

• Up to 34 days annual leave per year (plus 8 public holidays)
• Flexible working arrangements
• Local government pension scheme
• Learning and development opportunities
• Salary sacrifice schemes, including cycle‑to‑work
• Health and wellbeing initiatives, including discounted memberships to local leisure centres
• Childcare vouchersLife‑style savings
• Vivup card and more

Additional Information

• This role requires an Enhanced DBS check; previous convictions will not necessarily disqualify you.
• We assess each applicant on a case‑by‑case basis, considering the nature and relevance of any convictions in relation to the role.
• We are committed to safeguarding and protecting children and adults at risk.

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