Support Worker – Acorn Ward

Company: Cygnet Surrey Limited
Apply for the Support Worker – Acorn Ward
Location: Woking
Job Description:

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Cygnet have been providing a national network of high quality specialist mental health services for more than 30 years. Cygnet Hospital Woking offers a range of mental health services for men and women in a purpose‑built therapeutic environment where the focus is on maximising positive outcomes and recovery. We are currently recruiting female Support Workers for Acorn Ward, our female PICU service.

As an active member of our dynamic team, you’ll provide support for our nursing staff including the admission, assessment, implementation and discharge of inpatients, with a focus on dignity and safety at all times. You will receive full training and induction into the role and work on average 38.5 hours per week covering 12‑hour shifts on a rota basis including days, nights and weekends. We also operate a free shuttle bus service to pick up and drop off staff from Woking train station.

Please note: We do not offer sponsorship for this role and you will need to have at least 12 months or more remaining on your current visa if you are on a dependent or postgraduate visa.

In this role you’ll:

  • Work as part of the Multi‑Disciplinary Team to support implementation of the treatments and therapy as per the service users’ care plans.
  • Compliment and provide support to the qualified nurses.
  • Undertake safe observations of patients sometimes on a 1:1 basis or with other staff.
  • Meet the physical and emotional needs of the service users in a caring and empathic manner.
  • Play an active role in maintaining physical and mental wellbeing by providing and supporting individual or group work.
  • Maintain a safe, clean and enjoyable environment to live and work in.
  • Work within Safeguarding guidelines.
  • Undertake training in de‑escalation and PMVA techniques to support patients with potentially aggressive behaviours towards themselves or others.

We’re looking for people who have:

  • Excellent communication skills and the ability to be a good team player.
  • Resilience, caring and empathic.
  • The sensitivity and energy required to provide a trusting, stimulating and varied lifestyle for the patients.
  • A genuine desire to make a real difference in people’s lives.
  • A strong, flexible mental aptitude and an ability to cope with the physical demands of the role.
  • Flexibility regarding shift patterns and ward changes according to the needs of the hospital.

In return we’ll offer you:

  • £14.50 per hour rising to £14.80 after 3 months.
  • Full training and induction.
  • Shuttle bus service from Woking train station for those commuting using public transport.
  • Regular coaching and support.
  • Two days extra annual leave for your birthday and anniversary date.
  • Employee discount scheme.
  • Company pension scheme.
  • Company‑paid life assurance scheme.
  • Smart Health Toolkit – providing you with fitness programmes, nutrition consultation and health checks.
  • Free private health care.
  • Free meals on duty.

Successful candidates will be required to undergo an enhanced DBS check.

At Cygnet, we’ve been changing people’s lives for more than 30 years – thanks to our wide range of high‑quality health services. Our care has our patients and residents at its heart and their wellness as its goal. We’re always set on positive, lasting outcomes.

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Posted: June 19th, 2026