Relief Security Officer

Better places, thriving communities.

Retail Relief Officer – Oxfordshire

Need own Transport due to covering stores in the County

Pay – 14.05

Job Overview

• Protect customers’ property, people and assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.
• Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreements for the customer, ensuring full responsibility and accountability to aid in the retention of the contract.
• Undertake additional training to ensure continuous self‑development.

Main Duties

Operations

• Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions.
• Proactively review the published Assignment Instructions, familiarise yourself with any changes, and suggest additional amendments that will improve the level of service.
• Be compliant with industry and statutory legislation, ensuring you hold a frontline licence in either Security Guarding or Door Supervision and a CCTV PSS SIA licence; renew licences 16 weeks before expiry.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work systematically, methodically and in an orderly manner.

Training

• Fully and satisfactorily complete all required competency training.
• Undertake additional training as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge through continual professional development.
• Ensure your licence is renewed 16 weeks before expiry.

Security and Health & Safety

• Look out for and immediately report any Health & Safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete accurate, detailed notebook entries as soon as possible after any incident for the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• Ensure call‑outs are carried out at the allocated time slot as stipulated in the Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.

What We Are Looking For

• Previous security experience.
• SIA licence.
• SC clearance desirable.

Benefits

Our flexible benefits scheme offers:

• Virtual GP access for you and your household.
• Salary Finance scheme allowing you to access up to 50% of earned pay before payday for a small fee.
• Choices platform for tailoring benefits such as dental insurance, dining cards, coffee clubs and technology purchases.
• MiDeals high‑street discounts from thousands of retailers and gyms.
• Cycle‑to‑work scheme.
• Life cover equal to your annual salary or a minimum of £10,000.
• Save‑as‑you‑earn scheme.
• Mitie Matching Share Plan and Mitie Stars recognition with cash prizes.

EEO Statement

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments, please let us know.

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