Front of House Team Member (Bank)

Front of House Team Member

As a Front of House Team Member at our gym in Bristol North FWC, you will greet members and visitors, providing excellent customer care and ensuring a welcoming environment.

Role Overview

You will work on an ad‑hoc basis, not contracted to a set number of hours per week, and your schedule will suit the needs of the business and your availability.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club.
• Support the smooth running of our reception and café areas.
• Create a friendly, relaxing and professional environment.
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued.
• Support the café team with preparing and serving fresh, healthy, and nutritious food and drinks.
• Be able to swim to a high standard and be willing to undergo training on site, due to covering Lifeguard breaks.

Required Skills

• Strong face‑to‑face and phone communication skills.
• Flexibility, motivation and initiative.
• Basic computer skills, including word processing and spreadsheets.

Benefits

• Holiday in line with the Working Time Directive.
• Access to our Pension Scheme.
• Discounted gym membership at £35 per month.

Compensation

£12.84 per hour, part time; hours vary with business needs.

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