CDPSoft Training and Development Lead

Middlesbrough Council is seeking a highly motivated and skilled professional to join our dedicated team supporting homelessness, housing, and domestic abuse services. This is an exciting opportunity to play a pivotal role in shaping and enhancing our internal case management system, CDPSoft, ensuring it effectively supports frontline practice and drives service improvement.

Key Responsibilities

• Coordinate and oversee the development of CDPSoft to support business processes and best practice within Homelessness and Domestic Abuse services.
• Design and manage system development roadmaps aligned with supplier release schedules.
• Work in partnership with ICT System Developer and Service Managers to deliver developments within agreed timelines.
• Enhance service delivery, ensuring the system adapts to legislative and practice changes and identify opportunities to maximise system functionality and improve operational efficiency.
• Provide training to all new CDPSoft users across in house and commissioned services and offer ongoing support where appropriate.
• Design and deliver refresher training, user guides, and learning resources.
• Drive continuous improvement.
• Ensure developments align with corporate priorities including data sharing, information governance, and self-service capabilities.
• Liaise with ICT System developer to ensure system updates are thoroughly tested and meet service needs.

About You

• A strong communicator and collaborator
• Experienced in system development and training delivery
• Passionate about improving services through digital innovation
• Able to manage projects and influence change across teams

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