I. About Soapbox
Soapbox is an award-winning PR agency providing communications, content and partnership solutions to some of the biggest talent, brands and rights holders in sport
Our Communications, Digital and Content teams have over 15 years’ experience working with some of the most exciting names, brands and events in sports, music and entertainment.
We specialise in connecting sport with popular culture and helping our clients break out of their sports and into mainstream consciousness. Our lifestyle and consumer media relations are unrivalled, while our content offering is award-winning.
Soapbox is at an exciting juncture in its journey, evolving from its traditional talent and rights-holder heritage to add to its growing client base of B2C and B2B brands. Furthermore, Soapbox’s growing reputation as a unique and credible production partner for streaming platforms is rapidly growing.
II. Position Summary:
The Account Manager is the operational engine of our client teams, responsible for delivering bold, earned-first campaigns with precision, pace and cultural relevance.
Sitting at the heart of account delivery, this role manages day-to-day client relationships, drives timelines and workflows, and ensures campaigns land with impact across media, social and influencer channels. The Account Manager translates strategy into action, coordinating internal specialists, shaping compelling media materials, and ensuring every detail meets Soapbox’s standards.
Commercially astute and highly organised, the Account Manager understands budgets, utilisation and resource planning, helping to keep accounts profitable while maintaining exceptional client service. They play a critical role in identifying growth opportunities and supporting new business activity.
his role suits someone who thrives in fast-moving sporting environments, understands how stories travel across cultures, and takes pride in turning strong ideas into measurable results.
III. Essential Functions
Client Management & Delivery
- Act as primary day-to-day contact for clients
- Build trusted, proactive relationships
- Lead weekly client calls and status reporting
- Manage project timelines and ensure delivery by the deadline
- Anticipate challenges and propose solutions early
- Ensure campaigns align with agreed objectives and KPI
Campaign Execution
- Lead the development and rollout of earned-first campaigns
- Draft and oversee press materials (releases, pitches, Q&As, media alerts, briefing docs)
- Manage influencer and talent coordination where relevant
- Support content planning for social and publisher distribution
- Drive proactive media engagement with national, sport, lifestyle and digital press
- Ensure measurement frameworks are implemented from launch
Media & Cultural Intelligence
- Maintain strong relationships with key journalists and publishers
- Stay ahead of trends in sport, media and culture
- Identify reactive opportunities aligned with client moments
- Ensure storytelling is culturally relevant and newsworthy
IV. Qualifications and Experience
- Bachelor’s degree (or equivalent qualification).
- Minimum of 5-6 years of relevant agency experience across PR and Communications
- Excellent communicator with the ability to influence and build trust at senior levels.
- Commercially minded, with experience managing budgets, scopes, and profitability.
- A natural leader who thrives in fast-paced environments and inspires teams to deliver their best work.
- Specific experience in leading sport campaigns and partnerships for major B2C and B2B brands
- Deep knowledge and experience of working with talent and rights holders
- Understanding of the influencer marketing landscape with a demonstrative track record of success
V. Knowledge, Skills and Abilities
- Strong understanding of the UK media landscape (national, sport, lifestyle, digital, social publishers)
- Knowledge of how earned media integrates with social, influencer and content distribution
- Working knowledge of media monitoring and evaluation metrics (reach, engagement, OTS, sentiment, etc.)
- Understanding of influencer contracting, usage rights and content approvals
- Confident running client calls, presenting updates and managing expectations
- Ability to manage multiple workstreams simultaneously
- Strong pitching ability and journalist relationship-building
- Clear, compelling and newsworthy copywriting (press releases, media pitches, briefings)
VIII. Compensation and Working Conditions
- This is a permanent position
- Flexible working hours policy
- Competitive salary and benefits available on application
- Performance & Salary reviews are conducted twice a year for everyone.
- Bespoke training and development plans
- Role will be based in Soapbox London’s office (nearest stations are Borough and London Bridge)
- Working hours are 9:00 – 17:00, Monday to Friday
- Occasional travel and weekend work may be required
…