Duty Manager – Carlisle
Duty Manager
Location: Kingmoor Depot, CarlisleReporting to: National Control and Performance Manager
About the role
We are looking for a Duty Manager to lead our Operations Control function, ensuring the safe, reliable and efficient delivery of rail services in real time.
This is a fast-paced, safety-critical role where you will manage live train operations, respond to disruption and act as the central point of coordination across the business. Youll lead a team of Controllers and oversee fleet and traincrew deployment, ensuring minimal disruption to customer service and a swift return to normal operations when issues arise.
What youll be doing
- Managing the delivery of all planned rail operations through the Control Room function
- Leading real-time response to operational disruption and incidents
- Acting as the single point of contact for the business during major disruption events
- Coordinating the use of traincrew and fleet resources to maintain service delivery
- Managing incident recovery and restoring normal service as quickly as possible
- Ensuring effective communication with internal teams, Network Rail and other external stakeholders
- Producing and issuing a 24-hour Control Log of operational events
- Capturing and managing real-time changes to rosters and providing updates to the Resourcing team
- Identifying opportunities to improve efficiency in traincrew and fleet utilisation
- Ensuring compliance with company standards, safety requirements and regulatory frameworks
- Maintaining accurate records to support audit and quality assurance requirements
- Supporting continuous improvement initiatives across Control and wider operations
- Managing Controller team resources, ensuring appropriate shift coverage
- Supporting business growth and integration of new services into operations
- Leading and developing the team in line with NTS values and behaviours
Training & development
At NTS, we support your development in a challenging and rewarding operational environment:
- Comprehensive training in operational systems (e.g. TOPS, TRUST)
- Ongoing development in incident management, leadership and decision-making
- Safety and compliance training, including IOSH Managing Safely
- Opportunities to broaden experience across control, planning and service delivery functions
- Continuous professional development within the rail and operations environment
Who were looking for
Experience
- Experience within rail operations or a similar real-time operational environment
- Experience managing complex, time-critical situations
- Experience leading or supervising teams
- Experience working with customers and stakeholders in operational settings
Knowledge
- Understanding of rail operations, including rules of the route
- Knowledge of operational systems such as TOPS and TRUST (desirable)
- Awareness of relevant legislation, standards and compliance requirements
- Good geographical knowledge of the rail network (desirable)
Skills & behaviours
- Strong leadership skills with the ability to manage and motivate teams
- Excellent problem-solving and decision-making ability under pressure
- Strong communication and stakeholder engagement skills
- Ability to manage multiple priorities and respond effectively to change
- High level of attention to detail and organisational capability
- Proactive and resilient mindset with a can do approach
- Strong IT skills (e.g. Microsoft Office and operational systems)
- Commitment to safety, compliance and operational excellence
Why NTS?
At NTS, our people are trusted to perform, supported to grow and encouraged to be curious and innovative. We create an environment where youre given the freedom to do your job well, the support of a strong team, and the opportunity to help shape the future of safe and reliable rail operations.
The Kind of People Were Looking For
Were interested in who you are, not just whats on your CV.
Youre likely to thrive at NTS if you:
- Take ownership of your work and enjoy being trusted to deliver
- Are collaborative, approachable and naturally supportive of others
- Care about doing the right thing, in the right way
- Are curious and motivated to learn, improve and grow
- Communicate openly and act with integrity and respect
- Are comfortable working in a purpose-driven, safety-critical environment
You dont need to tick every box on day one we value potential, attitude and alignment with our culture just as much as experience.
Benefits
- 30 days holiday plus 8 bank holidays
- Buy / Sell annual leave
- Health Shield
- Nuclear Pension Scheme
- Hybrid working
- Family-friendly policies
- Bonus
The Kind of People Were Looking For
Were interested in who you are, not just whats on your CV.
Youre likely to thrive at NTS if you:
- Take ownership of your work and enjoy being trusted to deliver
- Are collaborative, approachable and naturally supportive of others
- Care about doing the right thing, in the right way
- Are curious and motivated to learn, improve and grow
- Communicate openly and act with integrity and respect
- Are comfortable working in a purposedriven, safetycritical environment
You dont need to tick every box on day one we value potential, attitude and alignment with our culture just as much as experience.
Benefits
30 Days holidays plus 8 bank holidays
Buy / Sell annual leave
Health shield
Nuclear Pension scheme
Hybrid working
Family friendly
The company
Wearethe leading global provider of safe,secureand reliable nuclear transport solutionsthatmake the world safer and more sustainable.As part of the UKs Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.
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