Join Our Client’s Team as an Executive Officer – Debt Recovery
Location: Cheylesmore House, Coventry, CV1 2WT
Hourly Rate: £16.37 per hour
Working Hours: Mon – Fri, 37 hours per week, flexible between 8 am and 6 pm (60% in‑office, 40% remote)
Duration: Immediate start until 31/12/2026, with potential extension based on performance and client needs
Our client, a reputable organisation within the public sector, is seeking a dedicated Executive Officer to join their Accounts Receivable team. This is a fantastic opportunity to gain valuable experience working within government finance, focusing on debt recovery and customer service excellence.
What you’ll be doing
- Reducing aged debt through effective credit control processes
- Regularly reviewing accounts and evidencing debt recovery efforts within finance systems
- Supporting and implementing repayment plans for customers in default, adjusting arrangements as needed
- Building strong relationships with colleagues, stakeholders, and customers to resolve debt issues efficiently
- Handling complex queries with professionalism and high customer service standards
- Raising invoices and credit notes accurately and promptly
- Contributing to continuous service improvement and automation opportunities
- Attending team and divisional meetings to stay aligned with priorities
What you’ll bring
- Strong communication skills with the ability to engage with diverse stakeholders
- Good organisational skills and attention to detail
- Ability to handle complex queries with empathy and professionalism
- Proactive approach to problem‑solving and process improvement
- Experience in credit control or debt recovery is desirable but not essential
Additional info
- Training provided, including a comprehensive induction plan
- Clearance level: BPSS (Basic DBS) – application will be made on your behalf
- Candidates with recent overseas residence may need to provide an additional police check
This role offers a friendly, inclusive team environment and the chance to develop your skills within a vital government function. If you’re motivated, customer‑focused, and eager to contribute to public service, we’d love to hear from you!
Brook Street is proud to support the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel, provided they meet the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview to disabled candidates as well.
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