Senior Incident Command & ITSM Service Leader

Lorien is seeking a Senior Manager for Major Incident & Service Delivery in Manchester. This role involves leading Major Incident Management and driving service excellence across a multi-supplier technology landscape.

The ideal candidate will have strong leadership experience in ITSM, particularly in financial services. Responsibilities include incident command for high-severity situations and continuous improvement initiatives. The role fosters hybrid working in an inclusive culture.

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