SaaS Implementation Lead — Customer Delivery & Adoption

Company: Zendesk UK Ltd ( UK)
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Job Description:

Zendesk UK Ltd is seeking an Engagement Manager to lead the onboarding and implementation for newly signed customers. This role involves managing multiple projects, coordinating cross-functional teams, and ensuring customer satisfaction through effective communication and problem-solving.

The ideal candidate will have over 5 years of experience in customer-facing roles, specifically within SaaS environments, and possess excellent project management abilities using tools like Jira and Asana. This position offers opportunities to make a significant impact on customer success.

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Posted: June 20th, 2026