Ralph Lauren Department Manager

Position Overview

• Embrace the RL Way and drive positive behaviours around the cultural focus areas
• Deliver the business initiatives to support the brand business vision and increase productivity
• Lead & develop the team to deliver the RL Selling Culture
• Execute the Brand Presentation guidelines to further enhance the RL Selling Culture

Essential Duties & Responsibilities

• Exceed sales and profitability targets
• Deliver sales and profitability through key metrics: sales, conversion & unit per transaction
• Deploy resource to match skill/experience & customer requirements
• Adopt tools & processes to improve employee efficiency & increase productivity
• Understand and support budgetary requirements to increase the store profitability
• Manage & maintain a safe working environment for customers and employees
• Maintain compliance of all company policy & procedures including health and safety and employment legislation
• Partner with the operations manager and implement action plans to minimize shrink and improve store compliance Leadership
• Manage and inspire the team to deliver results by driving the RL Selling Culture
• Communicate, engage and energize the team to maximize performance service metrics e.g. employee survey, forsee results
• Hire, coach and develop a high performing team to deliver outstanding results
• Manage talent talks and appraisals and provide regular constructive feedback
• Recognize and reward great service and performance
• Manage teams adherence to the brand dress & grooming standards to ensure representation as brand ambassadors RL Selling Culture
• Lead by example and coach the team to deliver the RL Selling Culture model to an exceptional level.
• Deliver Briliiant Briefings that focus on the RL Selling Culture
• Create a customer first culture within all store activities
• Observe, coach and share product knowledge coach selling skills to drive key metrics: sales, conversion and units per transaction
• Optimize opportunities to increase sales, customer data capture & increase customer loyalty Brand presentations and Operational Efficiency
• Deliver brand visual proposition guidelines are executed to an exceptional level
• Influence the visual presentation strategy through commercial thinking
• Build brand understanding coaching team with visual mechanizing skills
• Provide feedback & ideas to influence product presentation & product ranging to increase sales
• Ensure 100% retail standards are consistently maintained
• Demonstrate a good understanding of product seasonality, concepts, key volume lines to support the commercial actions & drive sales.

Experience, Skills & Knowledge

• Work autonomously and give proactive guidance to team in a fast paced and dynamic environment
• Lead and empower the team to put the consumer at the heart of what they do
• Consistently demonstrates the RL Way and Cultural Focus Area’s
• Excellent sales skills (actively engage with customers to promote sales and offer best in class shopping experience)
• Coach and lead team to provide exceptional performance
• Able to prioritize work load, meet tight deadlines and specified standards
• Excellent organizational, planning and time management skills
• Ability to manage and implement change
• Excellent communication skills and the ability to engage, motivate and influence direct team and others
• Commitment to their own continuous development and supporting others
• Required language: English + local language
• Computer skills: MS Office

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