Global CS Workforce & Insights Leader

HeliosX Group is seeking a Senior Workforce Manager to lead planning and insights for global Customer Service operations. This role requires robust data-driven decisions, forecasting capacity and ensuring operational excellence across multiple sites in the UK and internationally.

Ideal candidates will have experience in Workforce Management, a background in customer service operations, and familiarity with relevant data tooling. The position offers extensive benefits including private health insurance and a home office allowance.

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