Strategic Service Design Leader: Build a New Capability

Yorkshire Building Society is looking for a Senior Manager – Service Design to lead the creation and maturity of a new organizational capability focused on user-centered services. You will set strategic direction, working closely with senior leaders to embed service design as an influential driver for improving member experiences.

The ideal candidate will possess a deep expertise in service design, strong leadership skills, and a passion for applying inclusive design principles at scale. The role offers competitive benefits, including a 7% bonus and up to 11% pension contribution.

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