Senior Performance Officer
Permanent
Grade C – £35,412 – £44,075
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
Do you have experience of service contract management? Are you able to interpret data in order to support decision making? We are looking for a talented and analytical Senior Performance Officer to join our Highways and Infrastructure team.
In this key role, you will support the management of highway maintenance and management contracts by analysing performance data, monitoring contract compliance, and providing high-quality management information to support service improvement and effective decision-making.
Working closely with the Principal Performance Officer, you will:
- monitor and analyse service provider performance against contractual requirements
- produce performance reports and management information to support contract management and payment processes
- identify trends, risks, and opportunities for service improvement
- support audits, data verification, and compliance activities
- work collaboratively with service providers, stakeholders, and colleagues across the council to ensure effective contract delivery
About You
- Relevant professional qualification or equivalent level of expertise and experience in analysing data
- Extensive knowledge of highway maintenance and management services, which includes the council’s statutory highway obligations
- A good understanding of service contract management, ideally within highways maintenance and management
- Experience of performance reporting, analysis, and compliance monitoring
- The ability to interpret financial, statistical, and technical information to support decision-making
- Strong communication & relationship‑building skills
- Advanced IT skills, particularly in Excel, with the ability to analyse data and improve processes
What we offer in return
- Membership of West Midlands Pension Fund – with generous employer contributions
- Enhanced Holiday Entitlement – 30 days, increasing with length of service
- My Rewards Scheme – access to 800+ brands providing discounts and savings
- Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
A Disclosure and Barring Service (DBS) check will be undertaken.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.
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