2nd Line Support Manager | Lead 5 Team Leaders (Hybrid)

Som3 is seeking a Technical Support Manager – 2nd Line in the United Kingdom to lead their 2nd line service desk function. You’ll manage a team of 5 Team Leaders responsible for 40 engineers while ensuring high-quality service delivery and performance.

The ideal candidate will have a blend of technical expertise and management skills, guiding teams to meet KPIs and enhance customer satisfaction. This role requires presence in the office 3 days a week, fostering collaboration and support.

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