Salesforce Technical Architect

• 8 to 10 years of Experience as Salesforce Technical Architect
• Strong Salesforce knowledge across Sales, Service, Commerce (with integration and digital channel alignment exposure).
• Experience working in Agile/Scrum environments delivering iterative releases.
• Experience with requirements for customer journeys, omnichannel processes, and digital experiences (Web/App).
• Demonstrated ability to act as a bridge between Salesforce delivery and digital product teams.
• Exposure to Sales Cloud and/or Service Cloud and/or Marketing Cloud and/or Agentforce (or comparable AI/agentic customer service capabilities).
• Experience with DAM requirements (asset lifecycle, metadata, taxonomy, rights management).
• Experience of retail/consumer domain programmes and large enterprise governance.
• Knowledge of integration patterns (API‑led, event‑driven), data migration implications, and security/compliance constraints.
• Qualifications / Certifications (Nice to have)
• Salesforce Certified System Architect or Application Architect is essential. Progress towards, or holding, the Salesforce Certified Technical Architect (CTA) credential is a distinct advantage.

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