Hybrid 24/7 Contact Centre Supervisor

Cyngor Caerdydd/Cardiff Council is seeking a dedicated Contact Centre Supervisor for the Wales Interpretation and Translation Service. The role involves leading a team to provide excellent customer service in booking interpreters for public sector organizations across Wales.

Ideal candidates will thrive in a fast-paced, customer-oriented environment and possess strong teamwork and IT skills. The position operates on a hybrid basis, allowing for work from home and office visits.

This is a temporary post until 30th November 2026, with a flexible shift pattern in place.

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