The role
We’re now looking for a motivated and experienced Account Manager to join the team at Ravenhall Risk Solutions, part of Jensten Group. You’ll be based at our Leeds office, and we offer hybrid working options once settled into the role. Reporting to the Broking Team Leader, the main purpose of the role is to work closely with our existing clients and Account Executives, helping to renew and offer assistance, as well as maximising opportunities to increase the book of business. Our customers are long‑standing clients who have a strong relationship with us, and the mix is Commercial General Insurance mainly for SMEs.
- Offer and present insurance solutions including insurance policies and other risk management solutions, with the purpose of securing renewal and/or new business.
- Assist in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
- Identify and pursue cross‑selling, up‑selling and similar opportunities; utilise all leads provided by the company and develop new ways to increase the quote volume.
- Achieve or exceed the agreed volume of quotes/sales/income generated from all marketing sources including personal prospecting activity.
- Understand client’s business operations, opportunities and risks and their approach to risk management and insurance.
- Ensure compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA.
About you
As one of our Account Managers, you’ll have excellent communication and written skills with a keen eye for detail. You want to constantly develop and can expect fantastic career progression, training & development within the role and Insurance Industry in general.
- Good general insurance background and knowledge – especially in Commercial Insurance.
- Relevant qualifications (e.g. Cert CII) or working towards.
- Great customer service skills.
- Excellent telephone manner; able to network & build working relationships easily.
- Drive and genuine passion to learn and develop within Insurance.
- Worked in a similar role previously, with experience of working with insurers and clients.
- Able to use initiative and can multi‑task, updating relevant systems and admin.
- Acturis systems knowledge & experience (ideally).
Rewards & Benefits
- Competitive salary with an annual pay review and bonus scheme.
- Flexibility with hybrid working options (3 days in the office and 2 from home once settled in).
- 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
- Auto enrolment into our excellent pension scheme (5% employer matched contribution).
- Flex‑benefits – a range of flexible benefits to choose from.
- Group Life Assurance cover – a massive X4 of salary.
- 3 months maternity, paternity & adoption leave all fully paid.
- Professional qualification study support relevant to your role and career.
- Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme – up to 5 days annually.
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