2nd Line Support Analyst – Law Firm

My client are ideally looking for a local candidate in Worcester, this is a fully-onsite role (5 days) and requires occasional local travel – driving licence essential.

Job Responsibilities

• Handle incidents and service requests escalated from First Line Support.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Provide remote and on-site support for end users across the organisation.
• Support core business applications, operating systems, and peripherals.
• Configure and install hardware such as laptops, printers, and other devices.
• Perform software installations, updates, and patch management.
• Manage user accounts, permissions, and access rights.
• Assist in monitoring system performance and network connectivity.

Skills Required

• Previous experience in a 1st/2nd line support role.
• Experience supporting – Win 10/11, Intune, M365 (Teams, SharePoint, OneDrive, Outlook), Azure AD and Exchange Online.
• Understanding of ITIL principles and service management practices

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