Telephone Triage Clinician – CAS (NMC, HCPC or GPhC Registered)
We welcome applications from Nurses, Pharmacists and Paramedics with 3 years post registration experience.
We are looking for dedicated Nurses, Pharmacists, Paramedics, and Clinical Practitioner Prescribers to join our team. In this role, you will deliver a comprehensive telephone triage service within the Clinical Assessment Service (CAS), providing patients with appropriate information, advice, or direct referrals to the most suitable care pathways.
Hours for this vacancy are flexible and available Tuesdays, Fridays and Saturdays.
This is a fixed-term position for 12 months.
Main duties of the job
In this fast-paced role, you will utilise your clinical assessment skills to conduct telephone triage and provide accurate, timely advice to patients across a diverse range of cases.
Please note, this is an on-site role. We do not offer remote or hybrid options.
About us
Established in 1996, BARDOC is a Not-For-Profit, independent organisation with a long history of delivering high-quality, safe services, across Greater Manchester. We are a Community Benefit Society and proud to be an Urgent Medical and Community Service provider to the NHS.
As a Social Enterprise, we are focused on working in partnership with patients and a range of other service providers to deliver high quality patient focused care to the heart of our local communities, reinvesting any profit made back into the organisation to help sustain, to develop and to grow our business.
Job responsibilities
Triage patients via telephone, evaluate and prioritise patient symptoms and provide home care advice. Signpost patients to appropriate services and give reassurance in line with the Government Standards for Better Health, up to date NICE Guidelines, Organisation Policies and Professional Body Codes of Conduct.
Ensuring that triage is a continuous process and all categories are checked on a regular basis, to ensure that the priority remains correct.
To refer to professional texts and training references online and through the Adastra system, when implementing triage.
To maintain clear, concise and accurate documentation within the systems provided.
Experience
- 3 years post registration experience
- Experience of working in a widely diverse patient catchment area
- Experience of Primary Care/A&E/ Unscheduled care.
- Telephone Triage Experience
Knowledge and Skills
- Knowledge of the NMC / HCPC / GPhC Code of Conduct
- Knowledge of the services provided in primary care
- Understanding of confidentiality regulations and protocols
- Understanding of Health and Safety regulations
- Good communication and interpersonal skills
- Strong commitment to excellent service provision
- Enthusiasm and self motivation
- Flexible approach to working hours
- Ability to adapt to change within the working situation
Qualifications
- Qualified nurse, paramedic or pharmacist.
- Statutory Professional Registration with the NMC, HCPC, or GPhC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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