Client Management Team Leader

Client Management Team Leader

Step into a role where you shape seamless client experiences, lead a motivated small team, and drive meaningful improvements. This is a hybrid permanent role offering 3 days in the office/2 days working from home. Central location, superb benefits package.

As the Portfolio Management Team Leader, you’ll oversee the full lifecycle of client portfolio transitions — onboarding, offboarding, and tenancy changes — ensuring everything runs smoothly, accurately, and on time. You’ll guide a dedicated team, collaborate with internal stakeholders, and strengthen supplier relationships to deliver consistently high‑quality service.

What You’ll Lead

• Team Leadership – Coach, motivate, and support a growing team, ensuring workloads are balanced and priorities are clear.
• Client Transitions – Oversee end‑to‑end onboarding and offboarding, working closely with mobilisation teams and clients to ensure smooth portfolio handovers.
• Tenancy Change Management – Ensure all tenancy changes are processed accurately, confirmed with suppliers, and fully recorded in the company systems.
• Supplier Coordination – Build strong supplier relationships, escalate issues when needed, and collaborate with the Supplier Relationship Manager to resolve recurring challenges.
• Process Improvement – Identify opportunities to streamline workflows, reduce manual tasks, and support automation initiatives with the Data Team.
• Reporting & Compliance – Support reporting on transitions and tenancy activity, ensuring compliance with internal standards and industry regulations.

What You Bring

• Strong understanding of utility change of tenancy and invoicing processes
• Confident communicator with excellent organisational and problem‑solving skills
• Team leadership experience of motivating a team
• Ability to interpret data and use insights to improve performance
• A proactive, detail‑driven mindset with a commitment to service excellence
• Adaptability and a collaborative approach in a fast‑moving environment

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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