About the role
Our Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
It is our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you would like to work fewer hours, a minimum of 12 hours is also available.
Availability windows are listed in the table. We schedule contracted hours within these times and provide three weeks’ notice of the exact shift schedule. We support flexibility, so if your availability closely matches, we still welcome your application.
Customers are at the heart of everything we do.
As a Shift Leader, you will help customers, ensure smooth store operations, and contribute to a great team atmosphere.
Responsibilities
- Work in a fast‑paced retail environment.
- Take ownership of running duty shifts and coordinate the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Assist customers, listening to them and ensuring they leave satisfied.
- Seek ways to improve service, coach colleagues, and provide feedback.
- Support colleagues in‑store, ensuring safety for both staff and shoppers.
- Understand store performance, help managers implement improvements.
- Lead from the front and set a positive example.
- Coordinate the store team for an easy, fuss‑free shopping experience.
- Ensure colleagues deliver daily priorities and take regular breaks.
- Open and close the store, completing duty cover and making safe decisions.
- Serve as the go‑to person for day‑to‑day queries in the absence of a manager.
- Keep the store clean, tidy, and well‑presented.
- Support managers with seasonal, community, and charity events.
- Contribute to an inclusive team atmosphere.
- Provide excellent customer service by listening and prioritising customers.
- Keep the team informed of communications, changes, and updates.
- Stay knowledgeable about store performance and look for ways to improve operations.
- Coordinate store improvements and remove obstacles to service.
- Follow health and safety routines and ensure colleagues do the same.
- Recognise and celebrate colleagues who provide great service.
- Be a great role model, delivering thoughtful customer service that meets every customer’s needs.
- Build strong, lasting relationships with colleagues to create a positive and inclusive atmosphere.
- Communicate clearly, using diverse methods to keep the team informed.
- Take the lead and oversee the store in the absence of a manager.
- Make decisions that are flexible and adapt to change, ensuring everything is right for customers and colleagues.
- Motivate and inspire the team to exceed expectations.
- Stay curious, always looking for ideas to better serve customers, communities, and the planet.
Qualifications
You must be 18 years or older. If the role involves working before 6:15 am or after 9:45 pm, or in areas such as the warehouse, beer, wine & spirits, counters, bakery, or driving, you must be over 18.
TESCO will only recruit individuals who have passed the school leavers age in their country.
Legal / EEO
Diversity, equity and inclusion (DE&I) at Tesco means we welcome everyone and aim to create a workplace where everyone can be themselves.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
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