24/7 Help Desk Manager: Maximo & SLA Leader

Company: Mitie
Apply for the 24/7 Help Desk Manager: Maximo & SLA Leader
Location: Plymouth
Job Description:

Mitie is seeking a dedicated individual to lead a 24/7 FM helpdesk in Plymouth. You will manage service requests, ensuring compliance with SLAs and high customer satisfaction. Leading a proactive team, you’ll oversee the CAFM system (Maximo) and monitor performance KPIs.

The ideal candidate will possess strong leadership, communication, and negotiation skills, along with a passion for continuous improvement and stakeholder engagement.

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Posted: June 20th, 2026