Technical Program Manager: AI Contact Center Transformation

Company: Tata Consultancy Services
Apply on Partner’s Website
Location: London
Job Description:

Tata Consultancy Services in London is seeking a Technical Program Manager to lead AI-enabled contact centre transformation. The role involves managing a complex program across multiple stakeholders while ensuring accountability and governance.

The ideal candidate will have a strong program management background and experience delivering customer service automation solutions. This position offers a hybrid working model and includes benefits like health care, pension, and extensive training resources.

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Posted: June 20th, 2026