Travel Passenger Lead — Child Transport Operations

Birmingham City Council is seeking a Travel Passenger Lead to oversee the Passenger Assistant service, ensuring safe, reliable, and high-quality transport support for children and young people. In this role, you will manage day-to-day operations, support staff performance, and maintain compliance with safeguarding and service standards.

The ideal candidate will lead staff management, monitor service quality, and work closely with schools and families to promote effective service delivery and positive outcomes for users. A commitment to safeguarding and inclusivity is essential.

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