AMCOR – HEANOR
Amcor is a global leader in packaging solutions for consumer and healthcare products.
With industry-leading innovation capabilities, global scale and technical expertise, we help
our customers grow and meet the needs of millions of consumers every day. Our teams
develop responsible, more sustainable packaging in flexible and rigid formats across
multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140
countries bring our global capabilities to local customers and provide local access to
global brands. Our work is guided by our purpose of elevating customers, shaping lives and
protecting the future.
We have an opportunity for a driven Internal Sales Executive, the purpose of the role is toretain and grow business through a proactive, sales and customer service-led approach.
To support the commercial objectives of the Plaswood business by maximising all sales opportunities, developing existing accounts, and contributing to new business growth.
Main Duties
Process customer orders, quotations, enquiries, and CRM interactions accurately and within agreed timeframes
Proactively follow up all quotations, leads, and sales opportunities to maximise conversion rates
Maintain and develop strong relationships with existing customers, with a focus on key accounts
Identify and pursue new business opportunities through proactive customer engagement
Monitor and analyse customer sales performance, identifying trends and implementing actions to drive growth
Maintain and manage a pipeline of opportunities, ensuring timely follow-up and progression
Promote Plaswood products and support new product initiatives
Assist with tender preparation and commercial proposals where required
Seek opportunities to upsell and cross-sell across the product range
Raise and manage customer complaints, ensuring thorough investigation and timely resolution
Support root cause analysis for non-conformances and implement corrective actions
Maintain accurate ship schedules, ensuring customers are kept informed of delivery updates or issues
Manage POD requests and delivery-related queries
Identify stock issues and liaise with relevant departments to resolve
Work closely with Production, Procurement, Quality, Warehouse, Distribution, and Accounts to ensure smooth order fulfilment
Provide timely and accurate sales performance data and reports as required
Maintain accurate customer, product, and CRM data, ensuring system integrity and effective pipeline management
Carry out general housekeeping duties including data cleansing and system updates
Contribute to continuous improvement by identifying process inefficiencies and suggesting solutions
Participate in team meetings and support wider team objectives
Take ownership of personal development and participate in relevant training
Duties specific to business unit
Actively contribute to the delivery of sales forecasts through effective account management and opportunity tracking
Ensure all enquiries and quotations are managed proactively and followed through to conclusion
Deliver consistent, high-quality customer service across all interactions
Take ownership of customer aftercare and ongoing relationship management
Work collaboratively within the team to ensure full coverage of workload and shared objectives
Add value through proactive selling and identifying commercial opportunities within the customer base
To support the Business Development Executive in the achievement of the business commercial aims and KPIs
To take ownership of your ongoing development and partake in any relevant training required in accordance with the responsibilities of your role
To assist in developing process improvements
Person Specification and Qualifications
Experience working within a sales and customer service environment
Experience in a commercially focused role (desirable)
Positive and proactive attitude towards change and development
Strong customer service focus with a passion for delivering excellence
Ability to build strong relationships with customers and internal stakeholders
Well-developed communication skills
Excellent organisational and time management skills
Ability to prioritise workload in a fast-paced environment
Strong attention to detail and accuracy
Good problem-solving ability and initiative
Commercial awareness with the ability to identify sales opportunities
Strong teamwork and collaboration skills
Competent in Microsoft Office (Excel, Word; PowerPoint desirable)
Experience using CRM systems (desirable)
Educated to minimum GCSE level C/5 (Maths and English)
TPBN1_UKTJ
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