Assistant Medical Secretary – Neurology

Main duties of the job

• Audio typing and reviewing patient letters and reports from digital dictation.
• Forwarding letters/reports by either: post, telephone or e‑mail as required.
• Answering departmental phone calls in a courteous and professional manner.
• Liaise with patients and provide non‑clinical advice such as dates and time of clinic appointments.
• Assess nature of enquiry and deal with appropriately, asking advice from the Band 4 Medical Secretaries if necessary.
• Open, prioritise and date‑stamp mail daily.
• Take responsibility for ensuring referrals are date‑stamped on day of arrival.
• Maintain a full and comprehensive knowledge of medical and drug terminology, theoretical knowledge of procedures carried out within the department.
• Use own initiative and manage own workload under the guidance of the Band 4 Medical Secretary.
• Ensure all patient notes retained in the office, or sent out of the office, are traced on the EPR system.
• Download patient results from EPR and Apex system on request from consultant.

Person Specification

Education & Qualifications

• English GCSE or equivalent
• RSA III Typing/Word processing
• ECDL Qualification

Skills, Knowledge & Abilities

• Write and communicate clear concise messages involving medical terminology
• Effectively communicate with all levels of personnel including medical professionals, outside agencies and patients both verbally and in writing.
• Comprehend instructions containing medical terminology
• Provide and receive routine information requiring tact/provision of sensitive information upholding patient confidentiality.
• Understanding of a range of work/office procedures
• Knowledge of patient management system

Experience

• Previous secretarial experience or equivalent experience
• Previous medical secretarial experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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