Lead Service Technician

Are you the person everyone calls when technology problems need a real solution? Our client is seeking a Lead Service Technician to troubleshoot, optimize, and support advanced residential and commercial technology systems while delivering an exceptional customer experience. This is a high-impact role where your expertise helps keep homes and businesses connected, secure, and operating at their best.

Benefits & Extras

• Company-provided service van with take-home privileges
• One month of paid time off annually
• Company-sponsored health insurance
• Paid training and certification opportunities
• Access to company-provided tools, equipment, and technology
• Leadership-focused role with autonomy and influence

Compensation

$35-$45 per hour based on experience and qualifications

What You’ll Be Doing

• Troubleshoot and resolve audio/video, networking, automation, security, and smart technology issues
• Manage 1-5 service calls daily throughout the Birmingham area
• Perform onsite and remote diagnostics to identify root causes
• Lead service calls and provide guidance to junior technicians
• Deliver exceptional customer service and technical support
• Recommend system improvements and preventative maintenance solutions
• Maintain accurate service documentation and project updates

What You’ll Need to be Considered

• Ability to independently manage service calls and troubleshoot complex technology systems
• Strong customer-facing communication and relationship-building skills
• Experience with AV integration, automation, networking, security, or related technologies
• Ability to read schematics, floor plans, and technical documentation
• Strong organizational skills with the ability to manage multiple service requests
• Valid driver’s license with a clean driving record

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