Ward Administrator/Receptionist – Sapphire Ward

Overview

We’re seeking a Ward Administrator/Receptionist to join us in Sapphire Ward. This is an important front-line role, providing high-quality administrative and reception support within a busy inpatient ward environment. Sapphire Ward is a 20-bed acute male ward for patients aged 18‑65. You will be the first point of contact for patients, visitors and staff, playing a key part in ensuring the smooth day‑to‑day running of the ward and supporting the delivery of safe, effective patient care.

Responsibilities

• Act as the first point of contact for the ward, welcoming patients, visitors and staff; manage telephone enquiries and monitor emails to ensure timely responses.
• Provide comprehensive administrative and clerical support to the ward team, including preparing admission documentation, information packs and meeting materials.
• Maintain accurate patient records by updating ward status boards, bed states, admissions, discharges and uploading documentation to the electronic patient record system.
• Coordinate operational tasks such as booking patient transport, ordering ward supplies through e‑procurement systems and reporting estates, IT and equipment faults.
• Support ward governance and safety processes, including maintaining confidentiality, assisting with fire safety checks, taking meeting minutes and providing cover for colleagues when required.

Benefits

• Excellent opportunities for career progression
• Access to tailored individual and trust-wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee assistance programme
• Mental health first aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

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