Senior Clerical Officer

Responsibilities

• Manage and monitor the outpatient waiting list.
• Book appointments and ensure clinics are fully utilized.
• Process patient referrals into the Trust and register them on the patient administrative system.
• Answer and greet incoming calls from patients and other stakeholders in a professional manner.
• Make outgoing calls to negotiate appointment dates and times with patients.
• Respond to complaints in a positive manner and refer unresolved issues to a manager or relevant department.
• Access and update various IT systems including the Trust Patient Administration System, the Electronic Referral system, the Evolve scanning system, Somerset Database and Envoy.
• Ensure accurate and quality data entry at all times.
• Manage Envoy reminder service responses.
• Offer appointments to suspected cancer and other urgent patients in accordance with Trust standards and NHS target times.
• Upload new referrals to the Evolve scanning system and process their returns.
• Answer general telephone enquiries and forward calls to relevant departments.
• Input, monitor and manage patient information on various IT systems.
• Discharge old and expired episodes on PAS, completing and updating the patient’s pathway.
• Liaise with referrers/GP practices regarding incorrect patient information or referrals.
• Liaise with multidisciplinary internal teams regarding clinic utilisation.
• Perform any other duties commensurate with the role.

Benefits

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance – for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union – for local financial advice

EEO Statement

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

Contact

For further details / informal visits contact: Marcus McCluskey Wright – Assistant Directorate Manager – 0161 419 2199

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