Visitor Services Officer

We are Forestry England. We live and breathe forests. As a Visitor Services Officer you will help create an exceptional visitor experience, supporting the welcome and visitor centre across our sites. The role requires a positive, inclusive, and productive work environment and covers both local and national events, including regular weekend and bank holiday work.

Responsibilities

• Provide outstanding service to visitors, creating lasting memories.
• Work across the visitor welcome area and visitor centre to maintain visitor facilities.
• Ensure a smooth, inclusive and enjoyable experience for all visitors.
• Promote Forestry England’s work, including events, membership, legacy giving and volunteering.
• Support both local and national events, including regular weekend and bank holiday working.

Requirements

• Willingness to work regular weekend and bank holiday hours.
• Must have a satisfactory criminal record check and comply with the government baseline personnel security standard.
• Ability to provide accurate spoken English (required by the Immigration Act 2016).
• Commitment to a diverse and inclusive workplace in line with Civil Service Equality, Diversity and Inclusion policies.

Benefits

• £26,959 pro rata salary.
• 28.97% pension contribution – Civil Service Defined Benefit Pension Scheme.
• 25 days holiday per year, increasing by one day annually up to 30 days, pro‑rated for part‑time employees.
• Access to the StaR employee scheme (discounts on supermarket shopping, hotels, clothing, electronics, insurance, holidays, gym, household bills, wellbeing app).
• Free parking and free entry to National Arboretums at Westonbirt and Bedgebury.
• Lifelong learning support: professional development, learning plans, and sponsorship for professional memberships.

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