Head of Customer Support – Scale AI-Driven Global Support

Frontify is looking for a Head of Customer Support to lead a global team and define the future of support at our company. You will transform our existing support model into a scalable system using AI and human expertise, ensuring high-quality support that reflects our brand values.

The ideal candidate will have over 6 years of experience in SaaS support with leadership responsibilities, a genuine instinct for customer experience, and proven collaboration with cross-functional teams. The role offers remote work flexibility, with occasional visits to our London office.

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