Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us and provide a detailed description of the role below.
Main duties of the job
We are seeking an enthusiastic and forward‑thinking Operational Coordinator to join our Ophthalmology team.
This is an exciting opportunity for a motivated individual who thrives in a fast‑paced environment and is passionate about improving patient pathways, enhancing service delivery, and driving continuous improvement.
The successful candidate will play a key role in supporting operational performance, ensuring patient pathways are effectively coordinated and meet Trust and national access standards.
You will directly line‑manage Specialty Administrative Team Leaders, providing clear guidance and support to enable high‑quality patient care, while ensuring efficient and consistent pathway management.
You will be a proactive problem‑solver, confident in addressing ad‑hoc challenges, escalating risks where needed, and championing new ways of working.
Responsibilities
- Support operational delivery across Ophthalmology services, ensuring patient pathways meet Trust and national standards while maintaining efficient patient flow and resource coordination.
- Use RTT and operational data to monitor performance, validate pathways, identify improvement opportunities, and produce regular reports, audits, and insights.
- Act as a key point of coordination, managing operational pressures, resolving ad‑hoc issues, escalating risks, and communicating effectively with stakeholders.
- Provide leadership support through line management, staff development, contribution to service improvement and transformation projects, and deputising for senior managers when required.
What We Are Looking For
- Strong organisational, multitasking, and time management skills, with the ability to work under pressure and meet deadlines.
- Excellent communication, interpersonal, and report‑writing skills, with a collaborative and solution‑focused approach.
- Strong analytical ability, with attention to detail and the capacity to quickly interpret and assimilate complex information.
- Effective leadership and people management skills, with a proactive and enthusiastic approach to service improvement and innovation.
Qualifications, Knowledge And Experience
Essential Criteria
- Educated to degree level or possessing an equivalent level of experience, training, and knowledge.
- Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook).
- Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures.
- Ability to analyse and interpret performance report information.
- Organisational knowledge of admin procedures and working processes.
- Ability to work under own initiative.
- Proven ability to work to deadlines, prioritise and multitask.
- Able to manage fluctuating demands on the post in calm and logical manner.
Desirable Criteria
- Courses/further study attended to demonstrate evidence of personal development.
- Experience of dealing with non‑routine and complex problems, progress chasing, resources and staff allocation.
- Awareness of health service policy in relation to Trust access targets.
- Experience in a supervisory role.
- Patient Administration System (for example eCamis, LUNA, CHARTS) trained.
- Service Improvement training.
- Knowledge of medical terminology.
- International Computer Driving Licence (ICDL).
Trust Values
- Patients First
- Always Improving
- Working Together
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