Base Location
Portsmouth/Aldershot
Salary
£34,749 – £40,939 plus other benefits to support your family, finances and wellbeing.
Working Pattern
Permanent | Full time | Office/site based
We are looking for a Customer and Community Advisor to join our busy team!
Overview
At SSEN we have created a team of Customer and Community advisors to improve and tailor the way we communicate with our customers within the communities we serve. This is an exciting role where you’ll face plenty of challenges, including the weather!
Responsibilities
- You’re the local customer and community contact for customer‑related issues and lead building your network of local influencers and contacts, liaising with community organisations such as Parish Councils, Resilience Organisations and Residential Associations.
- Identify and plan for winter/storm scenarios, identifying areas for welfare and communication points to ensure our customers have all the support and information they need.
- Effectively manage customer expectations during power outages, ensuring they receive timely and accurate information and work closely with our emergency customer service centre to ensure customers on our Priority Service Register are contacted and receive the most appropriate service for their needs.
- Provide feedback from events, communities and individuals into business areas to improve customer satisfaction scores and prevent complaints.
Qualifications
- Good understanding of SSE’s businesses along with previous experience in customer service and event organisation.
- Strong presentation skills with first class written and oral communication skills and the ability to build productive relationships with individuals.
- Customer‑facing role; passion for giving 10/10 customer service at all times.
- Ability to integrate and work closely with the team, take initiative when required, deliver high quality work in a demanding environment with flexibility and determination.
On occasions there will be a requirement to work out of core hours and travel; you must have a full UK driving license and a flexible approach to working hours and travel.
About SSE
SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We develop, build, operate and invest in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across five years to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keeps customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low‑carbon future.
Benefits
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave.
Equal Opportunity
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact kim.annink@sse.com / 01738 344051 to discuss how we can support you.
We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
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