Want a soul-sucking call centre job?
Yeah, neither do we.
We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
Your team?
The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense; just a group of brilliant minds tackling challenges together.
It’s not always easy – but it’s worth it.
We move fast. Things change. Just when you think you’ve nailed it – something new to learn. If you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way.
What you’ll do
- Making energy easy; cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
- Solving problems like a pro; whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
- End-to-end service; no endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
- Thinking on your feet; no scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
- Treat every customer with care; we believe in warmth, kindness, and going the extra mile.
- Making a difference; helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.
We would love to hear from people who are…
- Live for great customer service; you get a kick out of helping people and making their day better.
- Ask questions and embrace change; things move fast here – you’ll love learning new things and rolling with the punches.
- Have each other’s backs; no egos, no lone rangers – just a team supporting each other to do their best.
- Care about the planet; we’re fighting climate change and want people who share our passion for a greener future.
- Spot problems and fix them; if something’s not working, you’ll be the first to figure out a better way and make it happen.
- Tackle tough calls head‑on; some conversations will be challenging, and some days will be non‑stop – but you’ll stay cool under pressure, finding solutions.
- Look out for those who need it most; from customers struggling to pay bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time.
What’s in it for you
- EV salary sacrifice – drive electric and save.
- Cycle-to-work scheme.
- Share options – own a little piece of the pie.
- Fully stocked kitchens – snacks fuel happiness.
- Weekly ‘Family Dinner’ catch‑ups.
About the role
Location – Central Leicester.
Our need – immediate starters.
Salary – starting from £26,300, with opportunities to up‑skill from year one.
Hours – must be available to work full time, Monday to Friday, 9am – 5.30pm.
Process
- First Stage Interview – speak to a team member or record responses to pre‑set questions at a time that fits you.
- Prep Call – after your first interview, you’ll arrange a call with someone from the Talent Team to give an overview and prepare for the next stage.
- Discovery Day – opportunity to meet future colleagues and participate in activities, including group exercises, role plays, and one‑on‑one interviews.
Questions?
Drop us a message at talent@octoenergy.com. We’re happy to help.
We use AI tools in the hiring process to review applications and assess responses. Every hiring decision is made by a real person in our Talent Team. If you’d like to know more about how we use your data, contact us at talent@octoenergy.com.
#J-18808-Ljbffr…