About the Role
As a Maintenance Assistant within the Engineering team at 11 Cadogan Gardens and The Chelsea Townhouse – the only Relais & Châteaux properties in London – you play an essential role in ensuring our hotels operate safely, efficiently, and seamlessly for both guests and colleagues.
Working as part of a small, dedicated team, you will help maintain the fabric, fixtures, and systems of the buildings, responding proactively to maintenance needs and contributing directly to a smooth and memorable guest journey from check-in through to check-out.
What Will You Be Doing?
You will be a practical, solution-focused individual who remains calm under pressure and takes pride in maintaining high standards. You will respond to day-to-day maintenance requirements across both properties, supporting operations and ensuring guest comfort at all times.
Below are some of the duties and responsibilities of the Maintenance Assistant at 11 Cadogan Gardens & The Chelsea Townhouse:
- Respond confidently to maintenance requests and emergency calls from all departments, taking ownership to ensure priority issues are resolved efficiently
- Adapt to changing priorities at short notice, ensuring minimal disruption to guest experience and hotel operations
- Ensure all appliances, fixtures, fittings, and equipment are safe, operational, and compliant with Health & Safety regulations
- Maintain awareness of responsibilities under the Health & Safety at Work Act and follow safe systems of work at all times
- Work collaboratively within the Maintenance team and demonstrate flexibility in carrying out other reasonable tasks as requested by the Maintenance Manager
- Maintain full awareness of the hotel’s Fire Safety procedures and act in accordance with them
- Participate in an on-call rota, as required
What’s In It For You?
Iconic Luxury Hotels offer the following benefits to employees:
- Meals on duty
- Staff stays
- Friends & family rates
- 25% discount on food & beverage
- Discounts on spa treatments (at selected properties)
- Team events
- Refer a friend scheme
- Access to the Employee Assistance Programme
If you enjoy a hands‑on role, thrive in a fast‑paced hospitality environment, and feel comfortable working under pressure, please apply now – we’d love to hear from you.
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