Service Coordinator

Job description:

As a Service Coordinator, you will be a vital link between customers and our service team, ensuring seamless communication and efficient resolution of issues. Utilizing core skills in computer proficiency, administrative expertise, and exceptional phone etiquette, you will coordinate service requests, schedule appointments, and maintain accurate records.

Job Role

• Booking & Planning Engineers in accordance to Service Schedules & Project
• Processing Engineer Job Sheets & Waste Transfer Note
• Processing Customers Enquiries / Order
• Quotes and Pro-Forma Invoice
• Ensure all Jobs are Picked
• Processing Completed Service Job Sheet
• Scanning / Filing & Completion of Document

Detail

• Act on incoming calls or emails which include: passing/transferring, customer enquiries, parts ordering, service visit, breakdowns, new plant enquiry
• Run the service schedule on S
• Collate into postcode order and create list to work from
• Consult with Depot Manager & Coordinator and plan work accordingly
• Booking in with customer, overcoming objections where necessary, selling services
• Create job sheets / waste transfer notes & sales order
• Record in the diary & / or outlook calendar
• Check parts are in stock and where necessary order parts or liaise with purchasing
• Processing the returned job sheets and converting the sales order to a delivery note
• Close service calls and ensure the next service date is correct on the equipment card
• Report to service manager remedial works required and quote accordingly upon further instruction
• Contact customer for remedial works after quotation has been submitted, continue to chase
• Weekly scanning / filing of job sheets and waste transfer note
• Daily look at the customer ‘Credit Hold’ report and identify possible service calls this will affect
• Processing supplier warranty claim
• Sourcing parts for service visits / remedial works by obtaining a quote from supplier; then quoting the customer
• Monitoring arrival of parts and scheduling work accordingly

Additional Responsibilities

• Office administration and stationery supply
• Picking of job sheets
• Advising Purchasing of any items ordered for specific jobs and dates required

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