Operational Support Coordinator
Department: Operations, Talent & Support
Employment Type: Permanent – Full Time
Location: Manchester, UK
Description
Transform is a fresh alternative to Big Consulting, focusing on end-to-end transformation partnerships across strategy, data, AI, technology, and change management. We serve public sector and public-facing organisations, and some dynamic private brands. The Operational Support Coordinator helps ensure smooth and compliant day‑to‑day operations across the business.
The Role
Working under the Head of Operational Compliance, you will support internal, client and legislative obligations through accurate administration, proactive coordination and effective management of operational data and systems. You will manage workforce compliance, onboarding support, customer reporting, contractor engagement processes, data management and record keeping. Attention to detail, discretion and accountability are essential.
Key Responsibilities
- Coordinate and administer operational and compliance activities across the business, including audit admin, team admin support, room bookings.
- Ensure accurate, complete records for employees, contractors, suppliers and clients are maintained securely and updated within Transform’s systems of record.
- Support activities relating to right‑to‑work checks, security clearances, onboarding documentation and supplier information.
- Track, report and provide timely operational support to meet contractual and client obligations.
- Handle sensitive information in accordance with company policies, GDPR and information security standards.
- Maintain data accuracy and integrity across operational platforms and systems.
- Contribute to streamlined, practical, scalable operational processes.
- Support effective use of systems and digital tools and learn/adopt new technologies.
- Identify opportunities to simplify, improve or automate routine activities across the wider business.
- Assist with testing, documenting and embedding new systems, processes or operational improvements.
- Adapt positively to changing priorities, customer requirements and evolving business needs.
Skills, Knowledge and Expertise
Essential
- Experience in operational, administrative, people, compliance, coordination or business support role.
- Excellent numeracy, literacy and attention to detail; comfortable handling sensitive confidential information.
- Aptitude for IT systems, tools, and technologies; intermediate Microsoft Office / SharePoint skills.
- Self‑organising and priority setting skills.
- Strong communication and interpersonal skills; ability to work collaboratively with senior colleagues.
- Willing to lead on assigned activities, share tasks and raise issues when needed.
- Open to wide range of tasks across operations, recruitment, HR and finance.
Desirable
- Prior experience in consulting, professional services or technology firm.
- Knowledge of joiner/mover/leaver processes, contractor onboarding, security clearance, data governance and reporting.
- Experienced user of operational systems, workflow tools or systems of record (ATS, HRIS, PSA).
- Understanding of GDPR and data security principles.
Benefits
- Holiday entitlement: 28 days with option to buy/sell up to 5 days (3 days held for Christmas holidays)
- Birthday day off
- Suitable pension with up to 5% matched contributions
- Private health care
- Life assurance
- Enhanced maternity and paternity leave, shared parental leave
- Cycle to work schemes
- Gym & retail discounts
- Regular social events and activities
- Other flexible benefits
EEO Statement
We are committed to equality of opportunity for all and actively search for applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. Please let us know if you need adjustments in the recruitment process.
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