Support Line Coordinator

About the role

Do you want to help create a safer, brighter future for children across Scotland? Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.

What you will do

• Provide high quality support to families, carers and professionals across Scotland.
• Listen carefully to understand what matters most to children and families.
• Offer clear advice that helps keep children safe and supports recovery.
• Respond to a high volume of contacts with care and professionalism.
• Maintain accurate, child‑centred records that inform service development.
• Work as part of a team to improve how we support families across Scotland.

Why this role matters

Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first place people turn.

Your work will help ensure that:

• Children are safer
• Families feel listened to and supported
• People get the right help at the right time

What we are looking for

• A relevant professional qualification at SCQF level 9 such as social work, health, education or community education.
• Experience supporting children, young people or families facing challenges.
• Experience of supervising or supporting others, including staff or volunteers.
• Strong listening skills and the ability to respond with empathy and clarity.
• The ability to manage risk and make sound decisions under pressure.
• Confidence working in a fast‑paced environment.

What you can expect from us

• A supportive, inclusive team where your wellbeing matters.
• A strong focus on learning, reflection and development.
• 40 days annual leave (pro rata).
• Contributory pension scheme.
• Generous family leave.
• Flexible working options.

Our values

• With love, we put children first with compassion and kindness.
• With purpose, we work together to transform children’s lives.
• With strength, we do whatever it takes to protect Scotland’s children.

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